m-AHLreport: offer passengers to declare their delayed bags on their smarphone
m-AHLreport is our new mobile application for passengers to declare their missing bags on their smartphone. It was developped in collaboration with Air France for nomad passengers who prefer using a smartphone than a PC.
The Reclaim project was requested by Brussels Airport, supported by the handlers in Brussels and developed by Sky Assist. It automates the check to define whether a given passenger can enter the arrival area to pick-up his bag. Based on the AHL file and the bag statuses, the passenger is allowed to enter or not.
INTERVIEW - How to have 50% of the AHL files created at the kiosk?
Many supervisors of Lost & Found department might think that it is impossible that half of their station AHL files are created at the kiosk by the passengers themselves. Steffen Eriksen, duty manager at Billund airport, and his team have reached this goal and took the time to share with us their best practices on kiosk usage.