The web-based solution for Airline Customer Relations department, PaxClaims helps you to manage passenger and baggage complaints.
Automated Claims creation and Acknowledgment
Through your website, WorldTracer or your Frequent Flyer system, data is pre-populated in the corresponding fields for fast and correct claim file creation. Automated acknowledgment and eventual claims close speeds up processes.
Integration with WorldTracer, Flight Operational data, Frequent Flyer activity or DCS supports your staff in taking the right decision for complaint settlement.
Based on claim topic paragraphs and financial / miles / no settlement, passenger answers are automatically prepared for agent verification and sending.
Automatic baggage proration based on IATA regulation supports your staff in recovering the part of the compensation other airlines have to reverse your company.
Through your website, the passenger can enter a complaint and receive an acknowledgement with assigned claim number.
If integrated, the passenger can load upon agent request necessary attachments like taxi vouchers, ... or validate financial settlement including bank details.
By automating time consuming tasks, Pax Claims allow your staff to concentrate on claims resolution.
By automating answers and proposing compensations based on claim incident type, answers to passengers are consistent and in line with your company image.
All data is kept centralised, including all communication channels, and can be accessed by any user worldwide (no local data).
Hosting services are hosted in cloud by Oracle (FRA), including web services and Matip connectivity to WorldTracer in ATL at very competitive pricing.
On top of our core products, we can develop features or applications fully tailored to your operational needs.