For airlines and ground-handlers looking to increase their productivity, BagAssist is a process-driven application supporting Lost & Found agents from passenger declaration until the delivery of the bags. BagAssist is connected to SITA WorldTracer for the creation, update and closure of AHL, DPR and OHD files; as well as for all baggage handling actions such as bag reception, delivery, rushes, etc.

Thanks to its local database, BagAssist offers various additional features such as bag photo upload or file creation when WT is down.  Interfaces to third-party systems such as DCS, airport / airline systems or delivery companies are also included to retrieve and populate data.

Our front-office modules
  • Delayed and damaged bags (AHL & DPR)

    Thanks to the scan of the passenger boarding pass and the interfaces to third-party systems, delayed and damaged bag declarations are quickly created with consistent data. A professional PIR, customs document and needed airlines documents are printed for the passengers.

  • Found properties

    Registering found properties in WorldTracer and performing searches is easily done via BagAssist. The upload of found items pictures speeds up the item recovery.

  • Quick Settlement

    BagAssist ensures that the compensation and replacement bags given to passengers are as per the airline rules. In the administration tool BagAdmin, supervisors manage the bag inventory.



Thanks to its fields pre-population, tag labels printing, processes automation & interfaces to third-party systems, BagAssist increases staff productivity by 65%. Also BagAssist can be used even when WorldTracer is down.


This plug and play application only requires a browser and an internet connection. The screens are self-explanatory to minimize training needs and ensure a quick user-adoption.


BagAssist helps Lost & Found departments increasing their service quality to passengers and handled airlines by reducing tracing time and improving file accuracy.

Support products


Hosting services are hosted in cloud by Oracle (FRA), including web services and Matip connectivity to WorldTracer in ATL at very competitive pricing.

Software development

On top of our core products, we can develop features or applications fully tailored to your operational needs. 



Together with IER, we can provide you bag tag printers (IER 400) and assist you with the setup for a plug and play usage.