Integrate your own systems, automate Lost & Found processes, gain staff productivity and add services to passengers and handled airlines: this is the balanced equation that helps you driving down unit costs and gain competitive advantage with BagAssist.
BagAssist is the core product of The BagAssist suite. BagAssist is a web-based product fully covering the primary business process (from passenger declaration until final delivery of all bags) that is used within Arrival Services - Lost & Found department, from ground handlers or airlines that ground handle themselves, interacting with your WorldTracer® Management files.
It drastically improves staff productivity and reduces the risk of human errors.
It also decreases the staff training needs, allowing more staff flexibility and the use of temporary employees, mainly needed during heavy peak break periods.
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BagAssist, web-based thin client software, is the automated baggage handling solution for Lost & Found Departments within Arrival Services.
The BagAssist suite of products, unique in the market place, simplify daily tasks to improve productivity. It is flexible and raises service quality for all handled airlines and passengers.
BagAssist manages Lost and Found baggage processes as well as passenger status enquiries. It increases ground staff productivity and helps drive down unit costs. BagAssist delivers improved service quality to handled airlines and passengers looking to be reunited with their mishandled baggage as soon as possible.
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Baggage handling has generally been viewed as an end-of-chain, cost only department but with independent handling companies taking an ever increasing share of the baggage handling market, it has become crucial for these companies to differentiate themselves from competitors by delivering outstanding quality service to passengers and raising quality standards at a time when they are addressing greater airport security requirements.
Every day, thousands of passenger bags are mishandled by the airline industry and their owners want to be reunited with their bags quickly and expect their problems to be addressed as efficiently as possible, whether by airport authorities, ground handlers or airline representatives. To recover passenger loyalty at this difficult time it is crucial that resources work rapidly and in a flexible way, in order to meet passenger demands.
BagAssist, deployable as a web based application, is a great leap forward in the area of mishandled baggage and in addition to increasing ground staff productivity it delivers real time management information and helps reduce the costs associated with traditional telecommunication networks.
BagAssist, SkyAssist’s vanguard solution is integrated with SITA’s WorldTracerä, the worldwide standard for the tracing and recovery of lost luggage and automates processes for the follow-up of lost and found baggage. BagAssist automatically produces all the required documents for both passengers and agents and manages all information relating to flights, handling contracts, and delivery agreements, etc…
With its intuitive, interactive and friendly graphical user interface working from an Internet browser, it is very easy to learn and provides immediate access to a centralized database.
The benefits of working with BagAssist are numerous.
BagAssist supports you finding the perfect balance using its main visions and philosophy: increase the Lost & Found department productivity and agent flexibility by working with easy and self-guiding user interface and task automation, like pre-population of fields, data validation and transactions automation, while at the same time raising the overall service quality for the passenger and the handled airlines:
