For airlines and ground-handlers looking to offer passengers modern web and mobile applications, our set of self-service solutions provide options both to declare and track delayed bags directly in WorldTracer. Our self-service solutions complement our agents solutions but can also be run independently from BagAssist.
Using a kiosk or a PC equipped with touch screen and printer, passengers can report their delayed bag at the airport. In less than 3 minutes, they issue their file and get a declaration summary on paper and via e-mail.
Using a PC or a tablet, passengers register their delayed bag from home, hotel or office. Application security prevents fraud and duplicate files. Connection to third-party systems speeds up the declaration thanks to fields pre-population.
This is the mobile version of e-AHLreport allowing passengers to complete a baggage incident report using their mobile phone.
24/7 passengers can consult the current status of their delayed bag, choose their delivery preferences, update their contact details and describe their bag content. Passengers can subscribe to e-mail and/or SMS notifications.
IVR (Interactive Voice Response)
Over the phone and after having dialed their file reference number, passengers get the current status of their bag. In case of positive news, they are transferred to the Lost & Found department to arrange bag delivery.
By implementing self-service applications, airlines and ground-handlers offer autonomy, flexibility and 24/7 accurate information to their passengers.
By reducing the front-office workload, self-service products allow Lost and Found agents to focus on complex back-office tasks to speed up the incident closure.
The interface of our self-service products can be customized to fit each customer’s corporate identity and offer to passengers a smooth and harmonious experience.
Our Belgian hosting partner IT-CE (recognised by SITA) provides hosting environments at a very competitive pricing.
On top of our core products, we can develop features or applications fully tailored to your operational needs.
Together with our partner IER, we can provide you with state-of-the-art and reliable kiosk devices.