Pascale Beeckman
Head of Customer Contact Center
The Customer Relations department is playing a crucial role within Brussels Airlines.
Keeping our customers satisfied, focus on their needs and ensuring their loyalty are core values for our company. By using the complaint management tool, we are able to handle comments of our customers. Pax Claims has the necessary interfaces to automate the process and to verify the file exactness for an accurate and timely final settlement.
We believe that Sky Assist is a business partner with the necessary functional knowledge to understand our needs.
Pascale Beeckman, Head of Customer Contact Center, Brussels Airlines