Airport 2010 from Sovereign Publications
Empower the passenger to solve baggage incident by giving some control at declaration and delivery levels, while releasing your staff from some work pressure and workload : the BagAssist B2C modules. Full story
also published on www.airtransportnews.aero and www.centreforaviation.com
Geneva/Zurich, 17 September 2009 – Swissport International, the world’s leading provider of ground services to the aviation sector, has marked a further e-services milestone with the introduction of a new self-service facility for reporting lost baggage. The new “Lost & Found Self-Service Kiosk” enables any traveller who finds that their baggage is missing on arrival at Geneva Airport to swiftly enter all the relevant details and obtain the latest information on their delayed or missing bag. See Full story
Information Management Solutions for the Aviation Industry
Sky Assist products are listed for several years in bi-annually IMS publication from IATA, the International Air Transport Association representing some 230 airlines comprising 93% of scheduled international air traffic.
The Information Management Solutions for the Aviation Industry is a unique reference catalogue of software and hardware products and consulting and training services. It offers the airline community an opportunity to make a comparative evaluation of the systems available.
Entries are grouped under categories representing major airline business areas and functions. Vendors provide information directly to IATA and must confirm that those products and services are operational.
The IMS is published twice a year in January and July. See pages. (pdf)
From Air Transport Publications
The Airline Yearbook contains indispensable information covering global airline developments, as well as directory listings, with contact details, of airlines, ground handling agents and manufacturers and suppliers of airline-related equipment, systems and services.
Sky Assist has prominent position in the publication. See pages. (pdf)
Article in Airline Handling International – March 2009
Myriad suppliers to baggage handling market agree that usability makes a baggage tracking and tracing application a winner. …
Luc Trentels, Director of Sky Assist which offers the BagAssist suite of products to the market, stresses the importance of offering the market applications that add value to the services it provides to the airlines. See pages. (pdf)
Article in Kiosk Europe, volume V, Issue 1 – Spring 2009
The departure terminals of airports across Europe are already populated by check-in kiosks, but kiosks are also a solution well-suited to the arrival hall as a tool for baggage handling, allowing customers to report, monitor, track and even reclaim their lost baggage through self-service. See pages. (pdf)
Article in Ground Handling International magazine – April 2008
According to Luc Trentels; of Belgium-based Sky Assist, whilst IT applications can’t necessarily efface the problems of missing bags today, such facilities can at least offer respite for the traveller whose luggage has gone astray. Full story (pdf)
Air France and KLM, major European airlines part of the Air France / KLM holding, have jointly selected the BagAssist product end of 2006 for an implementation in its first phase in Paris Charles-de-Gaulle and Amsterdam Schipol airports.
This strategic choice will support Air France and KLM to strengthen their active role in solving baggage incident in a quick and professional way. The production cut-over in Paris successfully happened on target end of January 2007 for Air France, the cut-over for KLM being planned by end of March 2007. Press Release (pdf)