Products

Testimonials

Swissport Group
Services LLC

Rico Barandun
Head e-Services,

Swissport and Sky Assist are looking back to a close cooperation since 2003. During this time, we both worked together to improve the processes for the arrival services and enhanced the product.

Brussels Airlines

Pascale Beeckman
Head of Customer Contact Center

The Customer Relations department is playing a crucial role within Brussels Airlines.

Malèv Hungarian Airlines

Dudás Krisztina
Head of Product Management & Customer Relations

The PaxClaims application facilitates transparency and effectiveness by using the system in a way that the simultaneous employement performed

Mobile Solutions (for lost & found agent within the airport area)

Avoid unnecessary passenger and / or baggage movements within the airport area by treating the baggage incident directly where it occurs: get the BagAssist product mobile.

The BagAssist mobile modules are an important step forward for the Lost & Found staff, with simplified screens and driven process that can be explained within minutes to any agent or student without any WorldTracer knowledge. The mobile modules are based on the same philosophy as their equivalent modules in BagAssist. Unnecessary baggage movements within the airport area - just to bring them next to a PC and decide what next action is required - imply wasted time and efforts from your staff. However with the mobile application you can directly treat the baggage where the incident occurs. With the mobileAHL, you can also meet the passengers where they stand (next to the baggage belt) or take them out of the queue and treat their incident with a professional approach.

You want to have access to more information, go to our download centre.

The BagAssist mobile solutions are based on the same BagAssist philosophy standards, but with simplified screens, in order to run in a PDA environment.
It contains the same automated data input capabilities to reduce the agent input time.

mobileAHL: passenger lost declaration at baggage belts, for airport terminals with no L&F desk or as an alternative to queueing.
mobileDR: baggage reception using 2D scanner anywhere within airport area, preventing unnecessary baggage move to L&F office.
mobileFlight: baggage immediate rushing to its final destination as a possible follow-up of mobileDR.
mobileDelivery: baggage delivery, delivery list verification, BDO preparation and sending. For courrier company: BDS status update and sending.
mobileOHD: baggage declaration when no passenger information.
mobileEmulator: full SITA WorldTracer emulation supporting all transactions (Expert mode).
mobileAutorush: timely loading or automated rushing of misconnected / rejected bags.

The main benefit is obviously to get your staff mobile but not only, it also opens the application to non-trained staff that can start working with the mobile application within minutes with easy as 1-2-3 user interface :

Agents are mobile within the airport area, with professional attitude towards the passengers even in airport terminals with no Lost&Found offices.
For use by trained Lost&Found agents as well as non-trained agents, eventually from other departments, or interim people and students.
Reduced unnecessary baggage movements, resulting in staff productivity and comfort improvement.
Ergonomic, easy-to-use and light agent interface based on BagAssist standards.
No WorldTracer knowledge required.
Robust PDA supporting multiple connectivity methods (WIFI, GPRS), equipped with 2D scanner, swipe card and paper print rolls.
Higher professionalism towards the passengers with (mini-)PIR (Passenger Incident Report) provided with WT file reference instead of hand-written output. The full PIR is sent to the passenger email address as PDF attachment.