The BagAssist suite (Arrival Services / Lost & Found)

The BagAssist suite is aimed to airlines and ground handlers that want to differentiate from others by focusing on staff productivity and flexibility increase while at same time improving and extending services towards the passengers, the handled airlines and even the external contractors. 

The BagAssist suite is fully covering the primary business process (from passenger declaration until final delivery of all bags) of a Lost & Found department from ground handlers or airlines that ground handle themselves.

It drastically improves staff productivity and reduces the risk of human errors.

It also decreases the staff training needs, allowing more staff flexibility and the use of temporary employees, mainly needed during heavy peak break periods.

It also contains Self-Services Solutions (PaxAHL - the kiosk solution and PaxDelivery - the internet solution, for the passenger taking control about the lost baggage incident respectively by entering the lost baggage incident and preparing the delivery of the found bags) and Mobile Solutions to avoid unnecessary baggage movements within the airport area.

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The BagAssist suite :

  • Is a “state of the art” web-based baggage handling suite of products.
  • Is an interactive baggage services front-end suite supporting, simplifying and automating SITA WorldTracer management files producing all necessary messages, reports and labels needed for baggage tracing handling.
  • Is the professional solution that simplifies and automates your daily work in the primary baggage handling and tracing processes.
  • Supports you in raising your services quality standards to the upper level and brings your staff to higher productivity and flexibility.
  • With web services capabilities to interact with external systems (Airport Flight, FFP, DCS, Courier companies, …) in order to pre-populate file input fields, reducing significantly the agent input time.

Key Performance Index :

  • All customers are reference for the applications.
  • Overall increase of quality service to the passenger, to the handled airline and even to the external contractors (like delivery companies).
  • BagAssist : complete agent training made in 1/2 day.
  • IVR module :
    • Productivity increase of 40% for passenger call handling.
    • Passenger waiting time decreased from more than 30 minutes to few seconds.
    • Average call duration reduced from 3 minutes to 40 seconds.
    • Average number of lost calls reduced to less than 5%.
  • Productivity increase of 40% for passenger call handling.
  • Call centre daily shifts reduced from 3 to 2 thanks to the IVR modules.
  • Rush and forwarding daily shifts reduced from 3 to 2 thanks to the Flight rushing module.
  • Time duration reduced by 78% for baggage scanning and passenger matching.

Some customer statements :

  • “Thank you to simplify our daily work”, Swissport BSL
  • “The IVR and BagAutorush modules expedite the proceeding enormous”, and about BagAutorush: “Another big step forward in the baggage process”, Swissport ZRH
  • “What a great system”, DNATA Switzerland
  • “Very good, the system is dynamic !”, Swissport GVA
  • “Every handler gets personal attention”