New topics :

  1. New BagAssist customers – Luxair and Global Baggage Solutions (GBS)

  2. New product BDS services and launching customer JAP Transports

  3. Article in GHI - April 2008

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·       New BagAssist customers – Luxair and Global Baggage Solutions (GBS)

      The BagAssist community welcomes two new customers that will be productive before the end of October 2008. The first one is Luxair, the Luxembourg flag carrier, that will be using the BagAssist software in the new Luxembourg airport terminal. The second one is GBS (Global Baggage Solutions), a ground handling company active in Manchester airport as well as London Heathrow and London Gatwick. GBS will also be using the mobile modules of BagAssist.
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·         New product BDS services and launching customer JAP Transports

      A new product has been introduced on the market with target customer the courier companies that deliver baggage on behalf of the airlines. The new product, in combination with a new hosting centre facility that is now productive in Belgium , is using the BDS service from SITA to receive a copy of the BDO when a baggage delivery is made. The BDO is decoded and loaded in a delivery table. Call centre agents can search for BDO in that table or directly in WorldTracer (with an airline PID signature) and call the passengers for arranging the delivery. At each step of the baggage delivery process, an update is sent to WorldTracer so that the status in the WT file is always 100% correct. This new product therefore increases not only the courier staff productivity (by scanning the tags) and baggage control / transparency, but also increases the quality of information towards the airline and its passenger. 
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·     Article in GHI - April 2008

      I for Innovation
According to Luc Trentels; of Belgium-based Sky Assist, whilst IT applications can’t necessarily efface the problems of missing bags today, such facilities can at least offer respite for the traveller whose luggage has gone astray. Click here for the full story.
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